In Chapter One, discover how NETSCOUT addressed a critical issue in a regional banking call center. Our VaaS expert recounts the urgency and impact of network problems on customer satisfaction and loyalty.
Faced with major unified communications issues, the IT team was overwhelmed by complaints and help desk tickets. Our VaaS team quickly sprang into action, utilizing NETSCOUT’s nGenius solution to pinpoint the root cause. We identified oversaturated links causing Zoom failures and internal communication breakdowns. Swift corrective actions restored efficient communication, bringing relief to the bank and its customers.
